HILO / HILO Plus Accessories
Some accessories are model-specific, while others can be shared between HILO and HILO Plus:
Fabric Sleeves: Each model has its own sleeve. A HILO sleeve will only fit a HILO device, and the same goes for HILO Plus.
HILO Plus–only accessories: The EasySwitch™ replacement pen and charging dock are designed specifically for HILO Plus.
Shared accessories: The stick remover and USB-C charging cable can be used with both devices.
There is no charging dock for HILO device, it is charged via a USB-C cable.
There is a charging dock accessory available for the HILO Plus device that can be used to charge the EasySwitch™ heating pen to enable 2 sessions in 7 minutes. To charge the HILO Plus charger pack itself, please use a USB-C cable.
Yes, you can get a replacement EasySwitch™ heating pen from our accessories range, without having to buy a whole new HILO Plus device.
The stick bin provides an easy and attractive option for conveniently placing your used sticks.
The stick bin features a sleek and minimal design complimenting the Hilo device design. It has also been designed to fit in drink holders in cars. The bin closure has been engineered to reduce odour leakage.
The overall size of the stick bin was designed to hold about 20 used virto™ and rivo™ sticks. However, it will fit even more used sticks by shaking the bin or by pressing firmly down on the existing sticks in the bin. Please dispose of stick bin contents responsibly.
Yes, there are premium fabric sleeves that can be used to customize the look of your device and protect the exterior of your HILO device.
Choose from 7 available colours aligned with the HILO colour line-up so that you can match or customize your device look as you like.
The differentiated tactility of these premium fabric sleeves provides an accentuating warmth and style for your device.
There are a range of accessories available for HILO and HILO Plus, including fabric sleeves, stick bin and stick remover tool.
The fabric sleeves come in different colours allowing you to customize the look of your device, while the stick bin provides an easy and attractive receptacle for used sticks.
The stick remover tool makes it easy for removing stick debris from the device in case of stick breakage.
Accessory options can vary by market and more options may be added in the future.
Available for both HILO & HILO Plus are:
Fabric sleeves in different colours – For customising the look of your device and providing protection from scratches.
Stick bin - An easy and attractive receptacle for used sticks
Stick remover – For easy removal of stick debris from the heating chamber
Exclusive to Hilo Plus are:
EasySwitch™ Replacement Pen - For replacing lost or broken pen and / or customizing the look of your device
Charging Dock – For charging the heating pen and easy on-the-go use
Accessory options can vary by market and more options may be added in the future.
The stick remover provides a convenient trouble-shooting tool for removing stick remnants from device heating chamber in case of stick breakage.
Removal in just three simple steps: Push, twist, and pull. (refer to the tool user guide illustration).
Fully insert the stick remover vertically down into the device heating chamber until it has pierced the stick inside the chamber. Slowly remove the stick debris by pulling it out while twisting at the same time.
When using the stick remover tool, take care to avoid scratching the heating chamber walls or the TurboStart Quartz in the middle.
Battery / Charging HILO / HILO Plus
Yes, you can use the device while it’s charging, as long as it has enough charge to start a session. Note that charging will pause during the session and resume when it ends. This helps protect the battery from damage.
Yes, you can use the EasySwitch™ Pen while charging it. However, it will pause charging while you use it and will automatically resume charging when you are finished using it.
HILO Plus can be fully charged in only 90 minutes* delivering 20 sessions of taste satisfaction in Standard mode**.
*Charging times based upon depleted battery to stated battery charge level. Charging times may vary due to battery age and location temperature.
**Based on laboratory testing of a fully charged device and may vary depending on an individual’s usage behaviour.
HILO Plus reaches 80% charge capacity in just 50 minutes. The device can be fully charged in only 90 minutes* delivering 20 sessions of taste satisfaction in Standard mode**.
*Charging times based upon depleted battery to stated battery charge level. Charging times may vary due to battery age and location temperature.
**Based on laboratory testing of a fully charged device and may vary depending on an individual’s usage behaviour.
The HILO Plus EasySwitch™ heating pen can only be charged by either the HILO Plus device via the charger pack or by the charging dock accessory.
For your convenience, the HILO starter kit comes with a complimentary USB-C charging cable. The cable length is intentionally short so that it's not too bulky and easy to carry for easy re-charging.
The Hilo device recharges via a standard USB-C port. As USB-C cables are widely available nowadays, you may be able to use other cables if you prefer a longer cable on certain occasions. (Note: If using other USB-C charging cables, the device charging time may vary.)
The device kit includes a standard USB-C charging cable, but not a power adapter, because most users already have compatible adapters at home. This helps reduce waste and packaging. (Note: If using other USB-C charging cables, the device charging time may vary.)
Yes, you can use the HYPER PRO USB-C charging cable as it is also enabled for fast charge.
Yes, it is possible to use an external power bank. If you start the session when the device is connected to the charger, it will stop charging. To resume the charging process, please reconnect the device. A power bank may charge more slowly depending on the specification of the power bank, but can be used.
Battery is fully charged in only 90 minutes* delivering 20 sessions** of taste satisfaction.
*Based on laboratory testing of a fully charged device and may vary depending on an individual’s usage behaviour.
** Charging times based upon depleted battery to stated battery charge level. Charging times may vary due to battery age and location temperature.
HILO provides up to 20 sessions on a single charge (Based on laboratory testing of a fully charged device and may vary depending on an individual’s usage behaviour). It can be fully re-charged in up to 90 minutes using the recommended power adapters (12.5W - 5V2.5A or 9V1.5A) and USB-C cable supporting USB-PD protocol.
At the end of the HILO product’s life, the battery can be safely removed for disposal and recycling. The battery can be separated from the main device with easily available tools. Please follow the instructions provided provided in the device User Guide. Please note, this only applies when the battery reaches the end of it's life. The device is not designed to allow removal and re-assembly of the battery.
Fast Charge means your HILO Plus device can reach 80% charge in just 50 minutes*.
Moreover, your device can be session ready in just over 3 minutes and 30 seconds.*
The device battery is fully charged in only 90 minutes* delivering 20 sessions** of taste satisfaction.
*Charging times based upon depleted battery to stated battery charge level. Charging times may vary due to battery age and location temperature.
**Based on laboratory testing of a fully charged device and may vary depending on an individual’s usage behaviour.
Fast Charge means your HILO device can reach 80% charge in just 40 minutes*
Moreover, your device can be session ready in just over 3 minutes.*
The device battery is fully charged in only 90 minutes* delivering 20 sessions** of taste satisfaction.
*Charging times based upon depleted battery to stated battery charge level. Charging times may vary due to battery age and location temperature.
**Based on laboratory testing of a fully charged device and may vary depending on an individual’s usage behaviour.
Hilo reaches 80% charge capacity in just 50 minutes. Battery is fully charged in only 90 minutes* delivering 20 sessions** of taste satisfaction.
*Based on laboratory testing of a fully charged device and may vary depending on an individual’s usage behaviour.
** Charging times based upon depleted battery to stated battery charge level. Charging times may vary due to battery age and location temperature.
Approx. 3 mins for HILO.
*Based on laboratory testing of newly manufactured devices. Charge time is based upon depleted battery to [full/stated] charge, charge time may vary due to battery age and location temperature.
Approx. 3 mins and 30 seconds for HILO Plus.
*Based on laboratory testing of newly manufactured devices. Charge time is based upon depleted battery to [full/stated] charge, charge time may vary due to battery age and location temperature.
myglo™ App
When a firmware update is available, you’ll see a notification on the main screen of the myglo™ App.
You can also check manually by going to Manage Devices in the app and selecting your device. If the Device Settings screen shows “Update Available,” simply follow the on-screen instructions to begin the update.
To complete the update, all you need is your smartphone, your HILO device, and an internet connection.
Note: The myglo™ App is required to update the device firmware.
When a firmware update is available, you’ll see a notification on the main screen of the myglo™ App.
You then just need to follow the step-by-step instructions to complete the update. All you need is the myglo™ App, an internet connection, your HILO / HILO Plus device, and a few minutes. The update can only be done through the app.
When a firmware update is available, first make sure the EasySwitch™ pen is inside the HILO Plus charging pack for the the update. Removing the pen could interrupt the process and potentially cause damage to the device firmware.
Then just follow the step-by-step instructions on the myglo™ App for completing the firmware update. All you need is the myglo™ App, an internet connection and your HILO Plus device.
Please note that the update can only be done through the myglo™ App.
Yes, always keep the EasySwitch™ pen in the charger pack during the update. Removing it may cause the update to fail and could potentially damage to the device firmware.
No, smart watches are currently not supported with the myglo™ App or with HILO devices.
Yes, you can customise your experience. You can personalise the on-screen messages that appear when your glo™ device is turned on and off. And you can adjust the session length of Standard mode on your glo™ device by using the mySession feature on the myglo™ App.
Yes, you can track your usage with the myglo™ App by referring to the myUsage section of the app.
For iOS (iPhone) users:
1. Download the Nuviu browser/app from the Apple App Store.
2. Open the Nuviu app and provide the necessary permissions when requested. You can then access the myglo™ App by typing "app.myglo.com".
3. Complete the myglo™ App registration and pairing process according to the on-screen instructions.
4. Once you have completed the setup, you can enjoy the myglo™ App experience.
5. If you need help you can find a QR code in the box with your HILO device that will take you to myglo website and navigate you through all the steps.
For Android users:
1. To download the myglo™ App from the Japanese Google Play Store, your account must be registered for Japan.
2. Open the myglo™ App and grant it the necessary permissions to work properly.
3. Complete the registration and pairing process according to the on-screen instructions.
4. Once you have completed the setup, you can enjoy the myglo™ App experience.
5. If you need help you can find a QR code in the box with your HILO device that will take you to myglo website and navigate you through all the steps.
You can connect up to a total of 7 HILO and HILO Plus devices to the myglo™ App.
For HILO Plus, these app connections refer to the charger packs. Additionally, you can connect an unlimited number of HILO Plus EasySwitch™ heating pens.
You can add an unlimited number of EasySwitch™ heating pens to the myglo™ App. Please note that the pens must first be inserted into the HILO Plus charger pack in order to connect and sync with the myglo™ App.
The myglo™ App is designed to enhance, personalise and optimise the glo™ experience. It provides users with intelligent, user-friendly tools that offer greater control, insights and convenience. The key features of the app are:
myUsage: provides real-time insights into glo™ device activity, allowing you to monitor your daily, weekly and monthly device consumption patterns.
mySession: allows you to adjust the session length of STANDARD mode on your glo™ device, ensuring a more tailored experience.
myDisplay: lets you personalise the on-screen messages that appear when your glo™ device powers on and off, replacing the default message.
find my glo* helps you locate your glo™ device by showing the location of its last connection to the app and allowing you to play a sound on the device if it is within range.
Device Lock: While not a standalone feature, the Lock/Unlock function in the myglo™ App offers an extra layer of convenience and security for users. Accessible directly from the home screen, it allows you to instantly lock or unlock your glo™ device with a single tap.
*The app displays your glo™ HILO's /HILO Plus charger pack's approximate location when it is paired, charged and within Bluetooth® range of your smartphone. Otherwise, it shows the last known location when your glo™ HILO/HILO Plus charger pack was synced with your smartphone and your app was activated. Accuracy may vary due to obstacles, interference, or the electromagnetic environment.
When you are having an active session with EasySwitch™ Heating Pen inserted into the charger pack, you will see that some of myglo™ App features are unavailable. You can access these app features again once you have finished your session.
The myglo™ App is only available in select markets.
We’re continuously working to expand our myglo™ App and device connected ecosystem to more markets. While we don’t have a specific date to share at this time, we appreciate your interest and encourage you to stay tuned for future updates.
If your HILO Plus EasySwitch™ Pen is not inserted into the connected charger pack, you won’t see the pen in the myglo™ App. The EasySwitch™ pen does not have Bluetooth capabilities therefore it must be inserted into the Bluetooth enabled charger pack to be accessible through the app.
This is because the HILO Plus EasySwitch™ heating pen and charger pack both have their own batteries. The round battery indicator on the myglo™ App reflects the battery level of the charger pack, while the stick battery indicator shows how many sessions are available on the EasySwitch™ pen.
Some of myglo™ App features are only available if your HILO Plus EasySwitch™ heating pen is inserted into a connected charger pack, for example, mySession, myDisplay, lock and unlock.
The EasySwitch™ Pen does not have Bluetooth capabilities, therefore you will not be able to locate it on its own through find my glo in the myglo™ App. The find my glo app feature can be used to locate your HILO Plus charger pack*. If your charger pack is connected via Bluetooth, find my glo can identify if the EasySwitch™ pen is present in the charger pack or not.
*The app displays your device’s approximate location when it is paired, charged and within Bluetooth® range of your smartphone. Otherwise, it shows the last known location when your device was synced with your smartphone and your app was activated. Accuracy may vary due to obstacles, interference, or the electromagnetic environment.
If you don’t see your most recent session data in the myUsage screen, you should check if your EasySwitch™ pen is correctly inserted into the HILO Plus charger pack. The EasySwitch™ pen does not have Bluetooth capabilities, and all session data must be transferred through the Bluetooth enabled HILO Plus charger pack.
virto™ / rivo™ sticks
You can dispose your used sticks in the stick bin from our accessories range. Please dispose of stick bin contents responsibly.
Otherwise, you can also responsibly dispose of your used sticks in an appropriate receptacle.
Each pack of virto™ and rivo™ contains 20 sticks.
Store virto™ and rivo™ sticks in a cool, dry place away from direct sunlight to preserve freshness and quality.
HILO and HILO Plus are only compatible with virto™ and rivo™ sticks for glo™. HILOis not designed for usage with neo or any other sticks outside of virto™ and rivo™ sticks. Consumers should avoid inserting any objects into the device stick chamber outside of the approved glo virto™ sticks and the glo™ Stick Remover tool, as this may cause potential damage to the TurboStart™ Quartz.
The flavours generated from virto™ and rivo™ capsules come from flavouring compounds added in the capsule. These compounds undergo a robust assessment by our scientists before they are approved for use in our products.
virto™ and rivo™ flavour options will most likely continue to expand to include additional options to better serve consumer taste preferences.
No, virto™ and rivo™ sticks are only compatible with HILO and HILO Plus devices.
StickSeal™ Technology** is designed with a sealed end on the tobacco rod to provide users with a cleaner, more hygienic experience. While existing glo™ Hyper SKUs already incorporate this feature, the StickSeal™ format in the new virto™ sticks used with glo™ HILO continues to leverage this benefit. The sealed end, created by attaching a paper plug to the tobacco rod, prevents tobacco debris from falling out of the consumable and into the glo™ device during use - helping to maintain device cleanliness and enhance user satisfaction.
Yes, the capsules used in virto™ sticks are food-grade.
They are formulated using ingredients compliant with food-grade safety standards, intended for inhalation via heating, not combustion. These capsules—typically found in menthol and flavoured variants—are designed to release flavour when crushed and are manufactured following stringent internal quality and safety specifications set by BAT for aerosol delivery in heated tobacco products.
However, it’s important to note:
While food-grade ingredients are used, they are evaluated for inhalation safety, not ingestion.
No, only virto™ sticks are only compatible with HILO and HILO Plus devices.
Yes. Both devices are compatible with the same range of specially designed sticks, so you can switch between devices without changing your Consumables.
Yes, rivo™ sticks contain nicotine.
Yes, virto™ sticks contain nicotine.
Yes. In Boost mode, sticks may deliver a more intense flavour and stronger sensation. Standard mode offers a balanced, smoother session.
The rivo™ sticks have been intentionally designed to provide authentic tobacco-free taste satisfaction through HILO's advanced heating technology. rivo™'s unique stick structure evenly radiates heat to every part of the stick.
The virto™ sticks have been intentionally designed to provide authentic tobacco taste satisfaction through HILO's advanced heating technology. The tobacco in our virto™ sticks comes from real tobacco fields, and virto™'s unique stick structure evenly radiates heat to every part of the stick.
rivo™ sticks are manufactured using a two-step process.
First, high-quality rooibos leaves are processed to create a reconstituted Rooibos sheet, in which high-purity-grade nicotine, non-tobacco flavours and glycerol are added into herbal substrate rods with flavours added during this stage.
Secondly, the rooibos substrate rod, filter, wrapping materials and StickSeal™ plug are combined to form the final rivo™ stick.
virto™ sticks are manufactured using a two step process.
First, high quality tobacco leaves are processed into tobacco substrate rods with flavours added during this stage.
Secondly, the tobacco substrate rod, filter, wrapping materials and StickSeal™ plug are combined to form the final virto™ stick.
Nicotine is naturally present in the tobacco used to manufacture virto™ sticks.
virto™ sticks are not compatible with Hyper Pro / Air devices as the stick technology and dimensions are different. virto™ are shorter and thicker than neo sticks for Hyper devices. virto™ sticks have been designed exclusively for the HILO platform to ensure precision heat transfer with HILO's dual heating system. Similarly, prior glo™ sticks such as neo are not compatible with HILO devices.
rivo™ is made of Rooibos (Aspalathus linearis) – a plant commonly consumed as a caffeine-free herbal infusion originating from the Western Cape of South Africa. rivo™ substrate is in effect a reconstituted Rooibos sheet, in which high-purity-grade nicotine, non-tobacco flavours and glycerol are added to deliver a nicotine-containing aerosol when heated. The result is a cutting-edge product that offers a satisfying experience with similar traits to smoking cigarettes, which is entirely tobacco and combustion-free.
rivo™ is herbal-based, tobacco-free nicotine product compatible with HILO and HILO Plus devices.
rivo™ sticks are an herbal-based, tobacco-free nicotine product. rivo™ is made of Rooibos (Aspalathus linearis) – a plant commonly consumed as a caffeine-free herbal infusion originating from the Western Cape of South Africa. rivo™ substrate is in effect a reconstituted Rooibos sheet, in which high-purity-grade nicotine, non-tobacco flavours and glycerol are added to deliver a nicotine-containing aerosol when heated. The result is a cutting-edge product that offers a satisfying experience with similar traits to smoking cigarettes, which is entirely tobacco and combustion-free.
virto™ sticks have a unique structure, that allow for precision heat transfer and consistent smooth airflow.
virto™ sticks are made with expertly blended tobacco, with tobacco from real tobacco fields delivered through a uniquely engineered structure for precision heat transfer and consistent smooth airflow.
rivo™ sticks are herbal-based, tobacco-free nicotine product. rivo™ is made of Rooibos (Aspalathus linearis) – a plant commonly consumed as a caffeine-free herbal infusion originating from the Western Cape of South Africa. The result is a cutting-edge product that offers a satisfying experience with similar traits to smoking cigarettes, which is entirely tobacco and combustion free.
virto™ sticks are made from a tobacco substrate and non-tobacco materials including paper and cellulose acetate.
The new virto™ sticks have been exclusively designed for HILO to ensure precision heat transfer with HILO's dual heating system.
virto™ sticks are made with expertly blended tobacco, with tobacco from real tobacco fields delivered through a uniquely engineered structure for precision heat transfer and consistent smooth airflow.
Similar to our virto™ sticks, the inspiration behind our rivo™ sticks naming comes from two elements:
First, the name brings to mind something flowing and refreshing - like a river - embodying glo's refreshing side, while conveying a feeling of freedom and being surrounded by vibrant nature.
Secondly, the name provides a homage to the ‘o’ from glo™ as well as our prior family of sticks, such as neo sticks used for Hyper devices.
The inspiration behind our virto™ sticks naming comes from the following elements:
First, the name is derived from the base name ""virtuoso"" which refers to ""highly skilled"" or ""high standard,"" reflecting the innovation and effort that have gone into creating our most advanced consumable yet.
Secondly, the name provides a homage to the ‘o’ from glo™ as well as our prior family of sticks, such as neo sticks used for Hyper devices.
rivo™'s packaging is characterised by its sophisticated design, premium tactile elements, and effective pack colour differentiation, making it an attractive option in the market.
rivo™'s packaging is appreciated for its premium quality and attention to detail in its design, with elements such as the engraved, textured halo design and the smooth finish contributing to a high-quality experience.virto™ sticks are manufactured in a BAT factory in Malang, Indonesia.
The aromas generated from rivo™ sticks come from rivo™'s roiboos substrate and flavouring added during the manufacturing process and included in the stick capsule for some ranges.
The aromas generated from virto™ sticks come from virto™'s tobacco substrate and flavouring added during the manufacturing process and included in the stick capsule for some ranges.
The stick format has changed to take advantage of Hilo's new TurboStart™ Quartz, allowing the stick length to be reduced (compared to neo sticks for glo™ Hyper Pro devices) while still delivering great taste. The dimensions of the virto™ sticks are shorter, but with a wider circumference, compared to neo sticks.
What’s more, virto™ sticks are precisely engineered with an internal cavity tailored to the size of the dual-heating quartz . This ensures the TurboStart Quartz slides into the optimal heating position.
General HILO / HILO Plus
HILO and HILO Plus both offer a premium heated tobacco experience with dual-heating technology. HILO Plus notably includes the EasySwitch™ heating pen which can be used on its own or with the charger pack. It also features a touchscreen interface — ideal for users seeking more control between charges.
HILO Plus features a more intuitive interface thanks to its touchscreen technology, and it also includes the EasySwitch™ heating pen. Both HILO and HILO Plus have the same advanced dual-heating technology.
For a more intense session, choose Boost mode. For a longer and smooth session, choose Standard Mode. HILO provides a significant increase in overall taste intensity compared to Hyper Pro, as well as longer standard and boost sessions (14.8% longer and 38.9% longer respectively). You can also adjust the the length of your Standard Mode sessions in the myglo™ App.
The HILO Plus device is slim, modern, and built for comfort, offering a satisfying user experience and enough sessions for a full day’s use*. The design is not intended to resemble any other heating product devices and includes several distinctive features that set it apart, featuring the EasyView™ screen, Standard & Boost modes, and app connectivity.
*Based on laboratory testing of a newly manufactured devices. The term ‘whole day enjoyment’ is based on laboratory testing of a newly manufactured, fully charged device and Average Daily Consumption. May vary depending on an individual’s usage behaviour.
If you insert the stick upside down, you will feel more resistance than normal. If you notice this difficulty in insertion, always visually check that the stick is the correct way up. The mouth end filter must always face upwards - the mouth end filter is easily recognizable with the coloured artwork printed on it. The tobacco end of the rod goes into the device - this has no print on it (white paper wrap). The stick must be inserted tobacco end down. When inserted correctly, the colour artwork printed part of the stick will be visible.
If you insert a stick upside down and start a session, you will notice a bad smell and taste. It is unlikely that the device will continue to function normally after heating an upside down stick, because filter material will melt inside the device and could prevent the next stick from being fully inserted.
We recommend that you replace your device. If you have experienced this problem, you will need to replace your device.
This is very rare and usually means something unusual happened. If it does occur, carefully remove the stick from the device once it cools down. You can use the approved Stick Remover. For help, check the Troubleshooting section in the user guide.
Yes you can cancel an active session at any time. For HILO, this is done by pressing either device button for more than 2 seconds. For HILO Plus, press the Control button for more than 2 seconds.
No, the heating mode selection happens before the session starts. Attempting to change the mode after this moment will not change the heating mode.
Yes. Both HILO and HILO Plus support Standard and Boost modes, giving you flexibility in your experience.
Both HILO and HILO Plus are available in in 7 colours: Onyx, Coral, Emerald, Amethyst, Amber, Ruby, and Sapphire (Colour availability may vary by market). The devices can be further customized with the HILO fabric sleeve accessory (sold separately) which adds a warm touch to your HILO.
The resolution, size, and technology for the HILO EasyView™ display is the same as the display screen for Hyper Pro: it is 90x282 pixels.
The screen on HILO Plus device is smaller than on HILO or Hyper Pro, and the resolution is 62x240 pixels.
To turn on the HILO device, first, simply slide the sliding door to open the heating chamber. Then insert the virto™ or rivo™ stick into the heating chamber. Decide on your mode, and then press and hold for 2 seconds the Boost mode button (TOP) or the Standard mode button (BOTTOM).
To turn on the HILO Plus device, it's similar as above, first, slide the sliding door to open the heating chamber and then insert the virto™ or rivo™ stick into the heating chamber. Decide on your heating mode (Standard or Boost), and then press the button (not the touchscreen) for 2 seconds (3 seconds if first time using the device).
The all-new HILO and HILO Plus are our most advanced devices yet.
They include the heating technology to use a combination of TurboStart™ Quartz and infrared waves. TurboStart™ technology heats 100% of the tobacco. This new technology heats up sticks in just 5 seconds for Hilo and less than 10 seconds for HILO Plus and to the highest heating level ever from glo™.
HILO and HILO Plus also use a different stick format from Hyper devices.
virto™ and rivo™ sticks have been exclusively designed for HILO and HILO Plus.
HILO is designed to deliver up to 3 consecutive / back-to-back sessions under typical room temperatures (15 - 25°C). At higher temperatures, the number of consecutive sessions the device can perform may be reduced. If you feel that the surface temperature has become painfully hot, stop using the device and allow the device time to cool down.
Please refrain from using the device outside of its recommended temperature range (i.e. exposing your device to ambient temperatures below -10°C or above 40°C) as the device may not work or get irreversible battery damage.
There are 2 heating modes for both HILO and HILO Plus.
You can choose either Standard or Boost mode on the device. If you have connected your device to the myglo™ App, you can further adjust the session length of Standard mode on your glo™ device, ensuring an even more tailored experience.
Hilo heats up fast in just 5 seconds.
HILO Plus is session ready in less than 10 seconds.
Small dark spots may naturally occur on the device packaging due to the pulp paper stock used for the packaging.
The HILO device has been designed to be as comfortable, slim and modern as possible whilst providing a great sensory and user experience with enough sessions per charge for a day’s worth of usage*. The design is not intended to resemble any other heating product devices and includes several distinctive features that set it apart such as its EasyView™ screen, Standard & Boost heating modes, and app connectivity features.
*Based on laboratory testing of a newly manufactured devices. The term ‘whole day enjoyment’ is based on laboratory testing of a newly manufactured, fully charged device and Average Daily Consumption. May vary depending on an individual’s usage behaviour.
With HILO and HILO Plus devices, the session lengths are:
Standard mode: 5 minutes and 10 seconds
Boost mode: 4 minutes and 10 seconds
Both modes offer the same number of puffs, but Boost mode delivers a more intense taste experience from the start.
You can also customise your standard session length in the myglo™ App.
Similar to Hyper Pro, both HILO and HILO Plus continue to offer two heating modes – Standard and Boost Modes. Both modes have extended session length compared to Hyper Pro. The session length for Boost Mode is 4 min 10 sec (70 seconds longer than Hyper Pro) and the length for Standard Mode is 5 min 10 sec (40 seconds longer than Hyper Pro).
HILO Plus features the EasySwitch™ heating pen. You can use the pen separately or together with the HILO Plus charger pack for unmatched versatility.
You can start a session while the pen is in the charger pack, then detach it and continue on the go—even in the middle of the session. It seamlessly switches from a two-piece device to a standalone pen.
The HILO device colour names are inspired by precious gem stones that have a natural ability to radiate light and beauty.
The colour range currently includes Ruby, Emerald, Sapphire, Onyx, Coral, Amethyst, and Amber. Other colour options could be added in the future but not currently planned. Choose from 7 premium colour options, each designed intentionally for maximum visual satisfaction – and find the perfect match for your HILO device. (Colour availability may vary by market.)
The HILO Plus touchscreen offers the following functionalities:
Start and stop sessions with a simple press.
Switch between Standard and Boost heating modes
Check battery level at a glance
View session progress in real time
Navigate menus easily with intuitive swipe and press gestures
It enhances user control and convenience, all without needing to use a separate app.
Both HILO and HILO Plus feature TurboStart dual heating technology which enables a maximum heating temperature of the stick to approximately 370 C.
The inspiration for the HILO name comes from the following elements.
First, the name derives from the base name "halo" which refers to "a circle of light around the sun, moon, or other luminous body."
Secondly, HILO is pronounced as ""heelo"" - a contemporary way of saying ‘Hello’ as a universal greeting or welcome. The softer sound conveys warmth – it's approachable and human.
HILO's session length is 5 minutes 10 seconds in Standard mode (40 seconds longer than Hyper Pro) and 4 minutes 10 seconds in Boost mode (70 seconds longer than Hyper Pro).
The all-new HILO and HILO Plus are our most advanced devices yet.
They include the heating technology to use a combination of TurboStart™ Quartz and infrared waves. TurboStart™ technology heats 100% of the tobacco. This new technology heats up sticks in just 5 seconds for Hilo and less than 10 seconds for HILO Plus and to the highest heating level ever from glo™.
HILO and HILO Plus also use a different stick format from Hyper devices. virto™ and rivo™ sticks have been exclusively designed for HILO and HILO Plus.
If needed, the Hilo stick remover accessory can be used for easy and safe extraction of sticks.
Allow the device to cool for at least 10 minutes after use. You can then use the HILO Stick Remover tool to extract the broken stick.
Please take care to avoid scratching the heating chamber walls or interior heating quartz, as this may impact performance. Please refer to the device user guide or stick remover user guide.
If unsure, please contact customer care for assistance.
When removing the stick after each session, always hold it with your fingers pull it out vertically, without bending to prevent stick breakage.
The all-new HILO and HILO Plus are our most advanced devices yet.
They include the heating technology to use a combination of TurboStart™ Quartz and infrared waves. TurboStart™ technology heats 100% of the tobacco. This new technology heats up sticks in just 5 seconds for HILO and less than 10 seconds for HILO Plus and to the highest heating level ever from glo™.
HILO and HILO Plus also use a different stick format from Hyper devices.
virto™ and rivo™ sticks have been exclusively designed for HILO and HILO Plus.
HILO is designed to be a more streamlined all-in-one device, focusing on simplicity and ease of use. It includes a standard display (EASYVIEW™ SCREEN) for essential information but doesn’t have a touchscreen.
HILO Plus, on the other hand, is a more premium option. It includes a touchscreen to offer more control and advanced features directly on the device, catering to users who want a more interactive and customisable experience.
The name has changed because the HILO device introduces a completely new dual heating system as well as a unique stick format.
HILO is our most advanced device yet and features TurboStart™ technology that allows you to start a session in less than 10 seconds and heats sticks to the highest temperature ever from glo™.
HILO Plus is named to reflect an enhancement of the original HILO experience — something added, something extra, like the EasySwitch™ pen. The name “Plus” suggests a simple, intuitive upgrade. It signals that you're getting more from the product, without complicating the core idea. (give usage flexibility : plus)
We chose Plus over Pro because “Pro” implies a more advanced, professional-level. HILO Plus is an evolution, not a full transformation—so “Plus” strikes the right balance: it communicates added value, without overpromising or losing the approachable feel of the HILO.
No, HILO / HILO Plus doesn’t require cleaning*, and you can enjoy HILO without the hassle.
All sticks for Hilo platform are designed with StickSeal™ technology, to ensure zero tobacco/debris/rooibos/fragments/particle** fallout.
Thanks to this and the new HILO design, no cleaning of device is required to ensure continued performance of the device.
Please follow HILO device user guide recommendations on maintenance.
*Disclaimer: cleaning is not required to ensure the continued performance of the device
**Disclaimer when including ‘tobacco’, ‘debris’, ‘rooibos’, ‘fragments’ or ‘particle’ wording: *StickSeal™ ensures no [tobacco/debris/rooibos/fragments/particle] fallout into the device. Cleaning is not required to ensure the continued performance of the device.
You can enjoy up to 4 consecutive sessions with HILO Plus when both the charging case and pen are fully charged.
The EasySwitch™ heating pen delivers up to 2 consecutive sessions.
HILO is designed without a cleaning door due to its dual heating system. In general, no cleaning is required to ensure the continued performance of the device.
However, there is an approved Stick Remover that can be used for removing broken sticks if it does occur.
Refer to Troubleshooting section in the device user guide.
Maintenance HILO / HILO Plus
The HILO and HILO Plus devices are water-resistant and dust-proof and have an Ingress Protection rating of IP54. This means the devices are protected from limited dust ingress and protected from some moisture, such as light rain or drizzle, accidental splash from a drink, or quick wipe with alcohol spray or a damp cloth. Note that the devices are not intended to be fully immersed in water for any period of time, and they are not protected against heavy splashing (e.g. using at the beach or in the shower) and sand exposure without protection
The all-new HILO and HILO Plus are our most advanced devices yet.
They include the heating technology to use a combination of TurboStart™ Quartz and infrared waves. TurboStart™ technology heats 100% of the tobacco. This new technology heats up sticks in just 5 seconds for HILO and less than 10 seconds for HILO Plus and to the highest heating level ever from glo™.
HILO and HILO Plus also use a different stick format from Hyper devices.
virto™ and rivo™ sticks have been exclusively designed for HILO and HILO Plus.
Quartz is the smart heating technology behind both HILO and HILO Plus, chosen for its speed and precision. It transmits infrared heat efficiently—making HILO ready for the first puff in just 5 seconds, and HILO Plus in under 10 seconds. It is also highly heat-resistant and built to last, giving you a reliable experience, session after session
HILO was not only designed with cutting edge technology but also to withstand day to day usage. TurboStart™ heating technology enables both high heat resistance and infrared efficiency. It’s flame-polished for a smooth fit with the stick design and has passed durability tests, including drops on concrete and tumble tests. HILO has also been tested to represent everyday usage with confidence when it comes to stick insertions, heating sessions and stick removals. As with any technology device (such as your phone), HILO devices should be handled with care to ensure the continued performance of the device.
Troubleshooting HILO / HILO Plus
Confirm that you have the latest version of the myglo™ App.
To check that you have the latest version of the app, follow these steps based on
i. iOS: Go to the App Store and search for the Nuviu app and see if there is an “Update” button near the app icon (instead of the regular “Get” button). If so, click on the Update button to update the Nuviu app. The myglo™ App should then update automatically in the background.
ii. Android: Go to the Google Play Store and search for the myglo™ App and see if it has an “Update” button near the app icon (instead of the regular “Get” button). If so, click on Update to update your myglo™ App to the latest version.
iii. If that doesn’t work, you may want to try uninstalling and then reinstalling the myglo™ App.
Confirm that the device firmware has been updated to latest version.
To do so, go to the myglo™ App and check the device settings for your HILO Device. If a firmware update is available, it will say “Update Available” for downloading.
If both the app and firmware are up to date and the app features are still not synching with the device, you may want to try re-paring your phone with the device.
Confirm that Bluetooth™ is turned on for your phone and that you have the latest version of the myglo™ App. You may also try bringing the devices closer together.
For both iOS and Android, follow these steps to unpair your device to be able to re-pair it again:
i. Under Device settings select Remove Device, you will be prompt a message to also remove the device from your Bluetooth settings
ii. Enter Bluetooth Settings, find your Device and:
For iOS – Forget this device
For Android – Unpair
If you are still unable to pair the app with your device, you may want to try uninstalling and then reinstalling the myglo™ App.
Presence and visibility of condensate (which may appear as brown staining on the stick) is a result of normal usage and is seen across rooibos/tobacco sticks in heating products. This is a common occurrence and is part of the system functionality.
While extracting the stick, the outer wrap and end cap may absorb condensate from the heating chamber.
Please carefully remove the stick and dispose of it responsibly.
To reboot your HILO device:
• Press and hold down either button on the HILO device for 13 seconds until the device screen changes; For HILO Plus, press and hold down the control button for 13 seconds until the screen changes.
• Release the button, and wait for device to reboot in a few seconds.
HILO is a heating device, so its surface can becomes warm during operation, which is normal. The device has been tested for safety and has embedded protection mechanisms to prevent dangerous overheating. If you feel that the surface temperature has become painfully hot, stop using the device and allow the device time to cool down. Please refrain from using the device outside it’s recommended ambient temperature range (0 - 40C), as it may cause irreversible damage to the device and its battery.
Your device may have been inadvertently locked. To unlock it, simply press the button 3 times until the green unlock icon appears on the device display. You can re-lock the device by pressing either button 3 times as well.
Confirm you have the latest version of the myglo™ App. To check that you have the latest version of the app, follow these steps based on whether your phone is iOS or Android.
iOS:
To check if you have the latest version of the app in iOS, go to the App Store and search for the Nuviu app and see if there is an “Update” button near the app icon (instead of the regular “Get” button). If so, click on the Update button to update the Nuviu app.
The myglo™ App should then update automatically in the background.
Android: To check if you have the latest version of the app in Android, go to the Google Play Store and search for the myglo™ App and see if it has an “Update” button near the app icon (instead of the regular “Get” button). If so, click on Update to update your myglo™ App to the latest version.
Allow the device to cool for at least 10 minutes after use. You can then use the HILO Stick Remover tool to extract the broken stick.
Please take care to avoid scratching the heating chamber walls or interior heating quartz, as this may impact performance.
Please refer to the device user guide or stick remover user guide. If unsure, please contact customer care for assistance.
When removing the stick after each session, always hold it with your fingers pull it out vertically, without bending to prevent stick breakage.
Battery end of life
This is an indication that the device battery has reached its end of life and the product needs replacement.
Three scenarios can be considered when Sand clock is on your display.
Please wait for a few moments before the device will be ready to operate.
The device is too cold (Sand clock, an exclamation mark and a temperature scale showing low temperature)
Please move the device to a warmer place if it has been exposed to low temperatures. Do not use the device if the ambient temperature is below 0° C, do not expose it to temperatures below -10° C to prevent irreversible damage.
The device is too hot (Sand clock, an exclamation mark and a temperature scale showing high temperature)
Please allow the device to cool down after the previous sessions or move it to a cooler place if it has been exposed to high temperatures. Do not use the device if the ambient temperature is above 40° C.
Reboot error
The device will need to be rebooted by pressing and holding the button on Hilo Hilo Plus device for 13 seconds.
If the error continues to show, this could be a sign of a broken TurboStart™ Quartz. Visually inspect the heating chamber with a torch to confirm the presence of the quartz. A broken quartz will likely leave debris in the heating chamber.
Please refer to the device user guide or contact customer care.
Your device software needs a reset. Please press and hold down the button on Hilo Plus device for 13 seconds until the screen changes. Countdown will reset if the button is released before the end of the countdown. To perform the reset correctly, it is important to keep the button continuously pressed for 13 seconds.
Non-recoverable error
This is a critical product error and the product needs replacement. Please contact glo customer care.
Two scenarios can be considered when a wall plug/cable is on display.
USB connector is too hot (Exclamation mark and a cable with a cross)
Please remove the USB-C cable immediately and let the device to cool down. Please replace the charging adaptor and/or the cable to a recommended one.
Exceeding operational voltage
Device is exceeding operational voltage. Please remove USB-C immediately. Please try another charger recommended in their user guide.
There may be instances when inserting a stick into the device is more difficult than usual, however this is very infrequent. The paper end cap segment at the bottom of the stick is composed of gathered paper, which allows the pin to pierce it. On occasion, the pin can catch the paper fibres during insertion, resulting in slightly higher resistance. It is normal for some of the paper fibres to be pushed up into the tobacco segment upon insertion.
Some discolouration of the stick is normal and indicates that the tobacco is heating as intended. However, if you notice clear signs of charring—such as blackened or ashy paper—this is not typical and may suggest an issue.
If the stick breaks upon removal as a result of being charred, you can use the approved stick remover for safe removal.
If they use myglo™ App, they should also update it to the latest version. If the problem remains, they should contact customer support to determine if a device replacement is required.
Continuing to use a device that causes visible charring is not recommended until the issue is resolved.
myglo™ Care
Got questions?
We’ve got answers.
First of all, all Hyper devices are covered by a 24-month warranty.
If you need further support, all you need to do is contact the myglo™ care team at 800-500-1450* or send us an email at info.gr@myglo.com.
Also, there will be no hassle for you. Our courier service will replace your device as soon as possible (depending on the area you live in).
*Monday to Friday from 08:00 – 20:00
To begin with, we encourage you to brush your glo™ device with every pack. But even if that doesn’t happen, don’t worry! Sometimes our devices may be exposed to increased heat, humidity, and strain. That’s why every device comes with a 24 month warranty. No matter what’s happened to it during that time, your glo™ care team has got your back. Simply start a chat with us anytime, and we will send a replacement to you as soon as possible* with no questions asked! If your device is not working as intended and is outside its warranty, we suggest it may be time to invest in the newest technology at your local retailer or online here.
The Hyper pro+ is a heating device. Its surface gets warm when it's working, which is normal. We rigorously test our devices for safety and build in protection mechanisms to stop dangerous overheating. However, if the surface feels uncomfortably hot, stop using the device immediately and let it cool down.
Your device also has a recommended temperature range: 0°C-40°C. Please don’t use it outside of this range, as it may not work and the battery could be permanently damaged.
With the glo™ Hyper Pro+, caring for the device is easier. To keep it in excellent condition, we recommend using the maintenance accessory each time a relevant notification appears on the Easy View screen. You can find detailed instructions in the user guide, which is included in the device packaging.
Alternatively, follow the steps below for maintaining the device:
1. Allow your device to cool down for 10 minutes after a completed session.
2. Triple click the control button to lock your device.
3. Open the heating chamber using the sliding door and the access door.
4. Insert the maintenance tool provided in the starter kit in both ends and give 3 little twists.
5. Close the sliding door and access door.
6. Triple-click the control button to unlock your device before your next session.
If you have any questions or need additional assistance, the glo™ care team is here for you. Simply call us at 800-500-1450.
To check if your device is still within its warranty, simply locate the purchase date on your receipt or the confirmation email you received when you bought the device. Our devices come with a 24 month warranty, so if it's been less than two years since your purchase, you're covered! If you need any help or have any questions, feel free to reach out to our glo™ care team at 800-500-1450. We're here to assist you!
If you've lost your warranty information, don't worry! To get a replacement, your device needs to be registered and still within its 24 month warranty period. If you haven't registered your device yet, please do so on our website. If your device is already registered and within the warranty period, our glo™ care team is here to help. Just give us a call at 800-500-1450, and we'll assist you with the next steps.
Do not worry. A battery replacement may be required, but in any case, your device can be replaced at no cost.
For further information, please contact Customer Support at 800 500 1450.
General Questions
THP come from the phrase Tobacco Heating Product. This technology heats the smoke instead of burning it.
Advanced Heat technology is an exclusive glo™ technology. Unlike traditional cigarettes, in which the smoke burns at 900°, glo™ technology heats the smoke to 260°C in Boost mode and 250°C in Standard mode without leading to combustion*.
*This characteristic does not necessarily mean that the product is less harmful than other tobacco products.
Induction heating is a widespread technology in today's kitchens, which has been miniaturized in the glo™ hyper appliance. It works in the following way: a battery charges a coil which creates a magnetic field, causing heat in the metal tube where the neo™ Stick is placed. The metal tube inside the device receives and heats the smoke rod, offering a more intense smoking experience & better performance of the heated smoke with a faster heating time.
No, glo™ produces smoke aerosol.
The glo™ releases smoke aerosol and does not produce smoke.
glo™ uses tobacco heating technology which, unlike traditional cigarettes, heats the tobacco contained in the special neo™ and Lucky Strike tobacco sticks. Unlike the traditional cigarette, combustion is completely absent, resulting in the avoidance of ash production. Therefore, neo™ & Lucky Strike sticks are only used with glo™ and should not be attempted to be lit. The taste of neo™ and Lucky Strike sticks is a whole new way to enjoy the taste of tobacco. At first, the taste will be distinct and different from that of conventional cigarettes, as they do not contain flavour components produced as by-products of combustion.
glo™ device must be disposed of in accordance with local regulations for the disposal and recycling of electronic equipment.
glo™ has a very different technology than electronic cigarettes. neo™ & Lucky Strike sticks are tobacco products that require the advanced heating technology of the glo™ device and produce nicotine and tobacco vapor. The electronic cigarette is not classified, as a tobacco product, and is usually a stand-alone multi-use device that contains a liquid formulation with flavours and nicotine, which, when heated in the device, creates vapour.
According to the Greek regulatory framework, tobacco heating products can be used outdoors and have the same restrictions on use, sale and advertising as traditional tobacco products (conventional cigarettes). Therefore, a total smoking ban applies in all indoor public or private workplaces, in all HoReCas except outside areas that are excluded, in all types of waiting rooms, in airports except in designated smoking areas, at stations in all means of transport, including ships, in all school canteens, in all means of public transport, including taxis, in all private or public cars carrying children up to 12 years of age. The exact same legislation applies to e-cigarettes.
glo™ device must be disposed of in accordance with local regulations for the disposal and recycling of electronic equipment.
glo™ offers consumers greater customization thanks to its 2 modes: Standard and Boost. With the standard mode, the device heats up and is ready in just 20 seconds with a session time of 4 minutes. With the Boost function on the other hand, the device heats up and is ready in just 15 seconds with a session time of 3 minutes. The different functions - based on the time and temperature reached - provide two different experiences.
There are two usage modes that give the consumer the option to choose based on their preferences. Boost mode provides a shorter and more intense smoking experience. The device is ready to use in just 15''.
The glo™ heating system is intended exclusively for adults and consumers of products containing nicotine. glo™ is not intended for: people under the age of 18, people who are allergic or sensitive to nicotine, pregnant and breastfeeding women, people who must avoid tobacco or products containing nicotine for medical reasons, people with heart disease, hypertension or diabetes. Keep glo™ products away from children and pets.
You must be over 18 years of age to use the glo™ smoke heating product.
glo™ HYPER PRO
The initial price of the glo HYPER PRO device is 10€. Make sure you are subscribed to our newsletters to be the first to know the current offers and news of glo.
The brand new glo HYPER PRO is our most advanced device to date, with the EasyView™ display.
- Enhanced with HeatBoost™ technology, offering an even more enhanced tasting experience*.
- With the addition of the TasteSelect™ shutter, glo HYPER PRO allows you to open the heating chamber and select the heating mode (Standard or Boost) with a single movement.
- glo HYPER PRO features the EasyView™ display, which gives you perfect control of key functions, such as in session preparation and monitoring and battery level.
*Compared to the glo HYPER X2. This product is not harmless and contains nicotine, which is an addictive substance.
glo HYPER PRO is designed to deliver up to 3 consecutive sessions.
Our new HeatBoost™ technology offers an even more enhanced taste experience*. HeatBoost™ technology has optimised the heating motor, electrical circuitry and temperature profiles to achieve better energy efficiency and enable higher heating temperatures, reaching up to 285°C in Standard mode and up to 300°C in Boost mode, while maintaining 20 sessions on a single charge. In addition, it allows for longer session times, with up to 4 minutes and 30 seconds in Standard mode.
*Compared to the glo HYPER X2. This product is not harmless and contains nicotine, which is an addictive substance.
No - the mode selection happens before the session start, rotation of the dial after this moment will not change the heating mode.
It is very important to clean glo HYPER PRO to maintain the best performance. It's really very simple, follow the steps below:
1. Let HYPER PRO cool down: Before cleaning it, make sure it has cooled down for at least 10 minutes.
2. Clean the bottom of the device: Every 5 sessions, open the door under your device and use a cloth to clean it.3. Clean the heating chamber: Every 20 sessions, open both doors and use the brush, included in the appliance package, and clean the heating chamber on both sides. Remember to wash the brush with running water after each use and make sure it is dry before using it again.
The HYPER PRO offers up to 20 sessions on a single charge. The device can be fully charged in less than 90 minutes using the recommended adapter (12.5W (5V2.5A or 9V1.5A) and USB-C cable.
To restart the device, press and hold the control button for 22 seconds until the screen changes. The countdown will reset if you release the button before the end of the countdown. If the switch is not set to the OFF position, the product may perform an incomplete session before restarting. To properly perform the reset, it is important to hold the button down continuously for 22 seconds.
You can find out what the QR icon means below:
Irreversible damage
For your convenience, please contact the glo customer service line at 800-500-1450.Battery life is coming to an end.
You can contact the glo customer service line at 800-500-1450 to check on the possibility of replacing the device as the battery performance has decreased.
glo™ HYPER
The initial price of the glo HYPER device is 19€. Make sure you are subscribed to our newsletters to be the first to know the current offers and news of glo.
- Enhanced with HeatBoost™ Technology, hyper and hyper PRO deliver improved taste satisfaction compared to previous glo systems.
- The intuitive user interface now includes a TasteSelect™ dial that allows to open the heating chamber and select the heating mode in one move. Both models continue to offer two distinct heating modes – Standard for extended enjoyment and Boost for a more intense taste and faster pre-heating.
- It allows for longer session times, with up to 4 minutes and 30 seconds in Standard mode.
- The required time for a full battery charge has decreased from 120 mintues (Air) to approximately 90 minutes.
glo HYPER is designed to deliver up to 3 consecutive sessions at typical room environments (15 - 25°C).
Our new HeatBoost™ technology offers an even more enhanced taste experience*. HeatBoost™ technology has optimised the heating motor, electrical circuitry and temperature profiles to achieve better energy efficiency and enable higher heating temperatures, reaching up to 285°C in Standard mode and up to 300°C in Boost mode, while maintaining 20 sessions on a single charge. In addition, it allows for longer session times, with up to 4 minutes and 30 seconds in Standard mode.
No - the mode selection happens before the session start, rotation of the dial after this moment will not change the heating mode.
It is very important to clean glo HYPER to maintain the best performance. It's really very simple, follow the steps below:
1. Let HYPER cool down: Before cleaning it, make sure it has cooled down for at least 10 minutes.
2. Clean the bottom of the device: Every 5 sessions, open the door under your device and use a cloth to clean it.
3. Clean the heating chamber: Every 20 sessions, open both doors and use the brush, included in the appliance package, and clean the heating chamber on both sides. Remember to wash the brush with running water after each use and make sure it is dry before using it again.
The HYPER offers up to 20 sessions on a single charge. The device can be fully charged in less than 90 minutes using the recommended adapter (12.5W (5V2.5A or 9V1.5A) and USB-C cable.
The glo HYPER is a heating device, so it is normal for its surface to warm up during operation. The device has been tested for safety and includes built-in protection mechanisms to prevent dangerous overheating. If you feel that the surface temperature has become excessively hot, you should stop using the device. Avoid using the device outside the recommended ambient temperature range (0-40°C), as this may cause irreversible damage to the device and its battery. You can contact customer support via live chat on our website www.discoverglo.gr, or by phone at 800 500 1450.
neo™ Sticks
neo™ Stickscontain specially processed tobacco, real (premium) tobacco, glycerin and flavorings.
glo™ is designed for use exclusively with neo™ Sticks Demi Slim. There are 7 choices of neo™ Sticks: Golden Tobacco, Classic Tobacco, Terracotta Tobacco, Smooth Tobacco, Scarlet, Arctic and Green
You should not light neo™ Sticks with a match or lighter, or attempt to consume them like a conventional cigarette. neo™ Sticks are designed exclusively for use with your glo™ device.
StickSeal™ technology has been designed to offer an improved experience without the need to clean the device. This is a product upgrade, as the sticks now feature a special cover at the front that seals the stick and prevents tobacco residue from entering the glo™ device during use. As a result, consumers will no longer need to clean the inside of the device from tobacco build up*. This upgrade does not affect the consumers’ taste experience – the flavour of the sticks remains unchanged**.
*Inside the glo™ device when using StickSeal™ technology sticks.
**StickSeal™ technology does not affect the taste of tobacco sticks, which are only used with glo™ devices.
The new StickSeal™ technology is available in the following neo™ selection: Classic Tobacco, Terracotta Tobacco, Golden Tobacco, Silver Tobacco, and Scarlet.
The neo™ tobacco sticks upgraded with StickSeal™ technology are compatible with all existing glo™ Hyper devices.
1. Make sure the device is turned off and has cooled down for at least 10 minutes after the last use.
2. Open the shutter by rotating the TasteSelect™ dial to the Standard or Boost position, but do not press the start button.
3. If you cannot remove the stick using your hands, try using a toothpick to gently pull the stick out. If necessary, open the access door and carefully push the stick from the bottom. Do not apply excessive force, as this may damage the heating chamber.
4. Finally, check for any residue in the heating chamber. If present, clean it with a cotton swab. Close the heating chamber by rotating the dial to the OFF position and make sure to keep it closed when not using the device to prevent the build up of dust or foreign objects.
veo™ Sticks
veo™ Sticks are tobacco free. They are made from the Rooibos plant (a botanical ingredient) and they are infused with rich flavors and nicotine. veo™ promises an intense flavor experience, enhanced with a capsule.
veo™ is aimed at adult nicotine users, particularly at those modern smokers looking for an alternative that mimics the ritual of smoking without containing tobacco.
neo™ is a tobacco product. veo™ on the other hand is a tobacco free product. Rooibos plant is used as the main ingredient and is mixed with "pure" nicotine.
veo™ Sticks can be used with all existing glo™ Hyper devices.
veo™ Sticks are available in three different flavors, giving the consumer the option to choose:
1. Green Click: Rooibos-based, infused with a rich mint flavor.
2. Scarlet Click: Rooibos-based, infused with a rich and refreshing berry flavor.
3. Violet Click: Rooibos-based, infused with a rich and creamy blueberry flavor.
These flavors undergo strict laboratory evaluation by our scientists before they are approved for use in our products.
veo™ Sticks are made from high-quality Rooibos leaves with the addition of "pure" nicotine. Aromatic substances are added to the mixture, which is then combined with wrapping materials, filters, and capsules to create veo™.
At the moment veo™ sticks are manufactured in Europe.
Yes, they do. Rooibos is the main ingredient in the veo™ blend, and nicotine is infused during the blending process.
Pharmaceutical-grade nicotine is used in veo™ Sticks.
Τhe price of the packs is €3.
Lucky Strike
Lucky Strike is fully compatible with glo™ HYPER devices.
Each Lucky Strike pack contains 20 tobacco sticks compatible with glo™ devices.
Lucky Strike for glo™ is available in 3 unique flavors:
1. Rich Tobacco
2.Golden Tobacco
3. Balanced Tobacco
Each Lucky Strike pack costs 2.80€
StickSeal™ technology has been designed to offer an improved experience without the need to clean the device. This is a product upgrade, as the sticks now feature a special cover at the front that seals the stick and prevents tobacco residue from entering the glo™ device during use. As a result, consumers will no longer need to clean the inside of the device from tobacco buildup*. This upgrade does not affect the consumers’ taste experience – the flavour of the sticks remains unchanged**.
*Inside the glo™ device when using StickSeal™ technology sticks.
**StickSeal™ technology does not affect the taste of tobacco sticks, which are only used with glo™ devices
The new StickSeal™ technology is available in the following Lucky Strike selection: Rich Tobacco, Golden Tobacco, Balanced Tobacco
The Lucky Strike tobacco sticks upgraded with StickSeal™ technology are compatible with all existing glo™ Hyper devices.
1. Make sure the device is turned off and has cooled down for at least 10 minutes after the last use.
2. Open the shutter by rotating the TasteSelect™ dial to the Standard or Boost position, but do not press the start button.
3. If you cannot remove the stick using your hands, try using a toothpick to gently pull the stick out. If necessary, open the access door and carefully push the stick from the bottom. Do not apply excessive force, as this may damage the heating chamber.
4. Finally, check for any residue in the heating chamber. If present, clean it with a cotton swab. Close the heating chamber by rotating the dial to the OFF position and make sure to keep it closed when not using the device to prevent the build up of dust or foreign objects.
Register Device - Guarantee
Your device code is on the back of the package: There is a sticker that says my glo™ number.
1. Personalized support
3. Immediate device replacement in case of defective device or breakdown
4. Be the first to know about glo™ news
1. On myglo.com by selecting Device Registration from the main menu.
2. In our call center.
3. At specific points of sale throughout Greece To activate the warranty of the device you must have the my glo™ number which is written on the back of the box and lasts for 12 months. If you have not registered your device, you should keep the proof of purchase and the my glo™ number from the device box.
The device warranty is valid for 24 months from the date of purchase. The consumer should have registered the device in the system through myglo.com or the Customer Service Line 800-500-1450 or have kept the purchase receipt and the packaging of the device given at the points of sale or from his online purchase.
