Wins you over at first connection

Apple Store download Google Play store download

How to download

Whether you’re on iOS or Android, getting started is easy.

Do you have any questions? Perhaps we can help you in the FAQs or contact Customer Care

How to download

Whether you’re on iOS or Android, getting started is easy.

Do you have any questions? Perhaps we can help you in the FAQs or contact Customer Care

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Download myglo™ app

To use myglo™ on iOS, you first need the Nuviu browser, which enables full device connectivity.


Download the Nuviu app from the App Store, open it once installed, and then navigate to myglo.com using the browser inside Nuviu.


Nuviu app is free and designed specifically to support the myglo™ experience.

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Set up & secure

Begin by confirming your location and language preferences. After that, log in to your existing glo™ account or create a new one.


To protect your data and preferences, you will then be prompted to set up a PIN.

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Prepare for Pairing

Before pairing, make sure Bluetooth® is turned on. Pairing will not happen automatically; you have to start pairing in your app


Keep your phone close to ensure a smooth connection process.

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Pair your device

To start pairing, if you are using HILO Plus press the control button five times quickly, otherwise, if you are using HILO device press any of the buttons five times quickly. When the EasyView™ display shows the Bluetooth® icon, the device is in pairing mode. In the myglo™ app, select your device from the list that appears; the process may take up to three minutes.


Once pairing is complete, the screen will display confirm icon and the device will vibrate. Your device is ready to use!

Wins you over at first connection.

With MyDisplay, you can name your HILO whatever you like and it will greet you by name each time you use it. A small detail that makes your device feel more like it’s truly yours.

mySession lets you choose the right session length for your perfect moment: Normal (5 min 10 sec), Medium (4 min), or Short (3 min). It’s all about making every minute count.

Once enabled, myUsage lets you track your daily, weekly, or monthly sessions, see your average daily use, and compare Standard vs Boost mode. It’s a simple way to stay informed and understand your routine.

myLock keeps Hilo just for you. It lets you lock or unlock your paired Hilo device straight from the app, giving you more control and peace of mind.

Find my glo makes sure Hilo is easy to find* and locate through the app. Whether it’s in another room or hidden in your bag, you’ll know exactly where to look.
*the app displays your device’s approximate location when it is paired, charged and within Bluetooth® range of your smartphone. Otherwise, it shows the last known location when your device was synced with your smartphone and your app was activated. Accuracy may vary due to obstacles, interference, or the electromagnetic environment.
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2 Years
Warranty

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Rapid replacement

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Anytime digital support

Protected by warranty, supported by our dedicated care team. By your side in every moment. Learn more

find myglo™

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Never lose your glo™ device again

Find myglo™ helps users locate their glo™ device by showing the location of its last connection to the app and allowing them to play a sound on the device if it is within range.

Got questions?
We’ve got answers.

 You can also check manually by going to Manage Devices in the app and selecting your device. If the Device Settings screen shows “Update Available,” simply follow the on-screen instructions to begin the update.
1. In “Manage Devices” select the pen you would like to check.
2. In “Device Settings” select “Advanced Settings”.
3. The firmware version will be displayed under “Device Updates”.


Note: The software/firmware update for the Hilo Plus Charging Case will only be available to consumers who have already updated their Hilo Plus Heated Pen.

 When a firmware update is available, you'll see a notification on the main screen of the myglo™ app. You can also check manually by going to Manage Devices in the app and selecting your device. If the Device Settings screen shows “Update Available,” simply follow the on-screen instructions to begin the update. To complete the update, all you need is your smartphone, your Hilo device, and an internet connection.


Note: The myglo™ app is required to update the device firmware..

 When a firmware update is available, you'll see a notification on the main screen of the myglo™ app. You then just need to follow the step-by-step instructions to complete the update. All you need is the myglo™ app, an internet connection, your Hilo Plus device, and a few minutes. The update can only be done through the app.


Please note: The Hilo Plus charger pack firmware update will only be available to consumers that have upgraded the Hilo Plus Pen. Once this upgrade has occurred, a new firmware update message will appear again to upgrade the Hilo Plus charger pack.

 Yes, always keep the EasySwitch™ pen in the charger pack during the update. Removing it may cause the update to fail and could potentially damage the device firmware.

Yes, the new firmware update for Hilo Plus will require you to upgrade the EasySwitch™ pen first. It is important to update all EasySwitch™ pens before updating the Hilo Plus charger pack during this update.